SHIPPING POLICY
The weekend, certain holidays, after-hours, and on days when we are closed is not counted as part of the transit time.
ex. Orders shipped on Friday with Ground shipping method will start the transit time on Monday. Same for any shipping method as well as the express shipping options. Please be advised that choosing any expedited shipping method on a Friday or when our office is closed will not get processed until the following business day. There is no refund on the shipping charges.
DOMESTIC ORDERS
Standard shipping time: UPS Ground (3-5 business days for delivery) + 1-2 business days order processing time.
Express shipping time: UPS 3-Day, 2nd Day Air, Next Day Air (1-3 business days for delivery) + up to 1-2 business day order processing time.
Southern California shipping address: Please note that delivery time is 1 business day + up to 1-2 business day order processing time.
RETURN POLICY
Due to the health and safety concerns, we DO NOT accept returns, refunds, or exchanges on any orders unless there is a manufacturer defect. Only submit a request to exchange if you meet one of the following criteria:
• Received damaged items
• Manufacture defects
• Missing items from your order
Unfortunately, your request will be rejected if you do not meet the criteria above.
If you believe you have received damaged or incorrect merchandise, you must submit a request within 5 days of the delivery received date and provide a photo of the defective item and the packing slip. If we made a mistake with your order we will cover all shipping and handling back to us. Please email us at orders@gilianamaraehbeauty.com to submit a request for damaged, wrong or missing merchandise.
• Refunding Shipping Fee: Original shipping charges paid at the time of order placed are refunded
ONLY if the product is defective or mis-shipped by Giliana Maraeh Beauty
• Request to Cancel Orders: Customer is responsible for all shipping fees when a request is made to cancel an order after the order has shipped.
PRIVACY POLICY
GILIANA MARAEH BEAUTY PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from gilianamaraehbeauty.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use ShipStation to power our online store - you can read more about how ShipStation uses your Personal Information here: https://www.shipstation.com/privacy-policy/. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?fg=1 You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@gilianamaraehbeauty.com